Nano Digital Marketing Sdn. Bhd. (Reg. No. 202301034992 (1528915-K)), operating as "Nano Digital Agency" ("we," "us," "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit nanodigital.agency (the "Site") or engage us as a client, vendor, or job applicant.
This Policy is prepared with reference to Malaysia's Personal Data Protection Act 2010 (PDPA). If you are located outside Malaysia, additional rights may apply to you under your local law (for example, the EU/UK GDPR) — see Section 8.
01Information We Collect
Information you provide directly:
- Name, email address, phone number, and company details submitted through contact forms, email, or consultation bookings
- Information shared during client onboarding, including business and marketing data needed to deliver our services
- Job application materials, if you apply for a role with us
Information collected automatically:
- IP address, browser type, device information, and general location
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Section 4)
Information from third parties:
- Data shared by clients in connection with campaign management (e.g., ad account access), handled under the terms of our client agreements
- Information from advertising and analytics platforms (Meta, Google, TikTok, etc.) used to deliver and measure services
02How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide requested information
- Deliver, manage, and report on marketing, creative, and advertising services
- Improve the Site and our service offerings
- Send updates, insights, or marketing communications (only with your consent, where required)
- Comply with legal, accounting, or regulatory obligations
- Process job applications
We do not sell personal data to third parties.
03Legal Basis for Processing
Where required, we process personal data on the basis of: your consent; performance of a contract with you (e.g., a client agreement); our legitimate business interests (e.g., improving our services); or compliance with a legal obligation.
04Cookies and Tracking
The Site may use cookies and similar technologies to recognise repeat visitors, understand usage patterns, and support analytics and advertising tools. You can control cookies through your browser settings; disabling cookies may affect Site functionality.
05How We Share Information
We may share information with:
- Service providers who support our operations (e.g., hosting, email, analytics, CRM platforms), under confidentiality obligations
- Advertising platforms (Meta, Google, TikTok) as necessary to deliver client campaigns
- Professional advisors (legal, accounting) where necessary
- Authorities, if required by law or to protect our legal rights
We do not share client campaign data or personal data across unrelated client accounts.
06Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy, or as required by law (including Malaysian tax and corporate record-keeping requirements). Client data is retained per the terms of individual service agreements and deleted or anonymised thereafter, unless otherwise agreed.
07Data Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
08Your Rights
Under the PDPA, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent to processing (where consent is the basis for processing)
- Limit further processing of your data
If you are located in the EU/UK or another jurisdiction with its own data protection law, you may have additional rights (e.g., data portability, erasure) under that law.
To exercise these rights, contact us using the details in Section 10.
09Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.
10Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us at:
Nano Digital Marketing Sdn. Bhd.
Menara Southpoint, Mid Valley City, 59200 Kuala Lumpur, Malaysia
Email: info@nanodigital.agency
11Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated where appropriate.
This document is a general-purpose template and does not constitute legal advice. Review with a qualified lawyer before publishing, particularly given the sensitivity of any healthcare-adjacent client data your agency may handle.